1.Introduction
In this policy we set out details of the delivery methods, periods and chargesthat apply to orders for our products made through our website.
This policy shall not create legally enforceable rights and obligations; rather,our usual practice in relation to the delivery of products is indicated in thispolicy.

2.Free delivery
We offer free standard or express delivery to all EU addresses.

3.Delivery tracking
Delivery tracking is available in respect of all orders for our products.
To track your delivery, enter your order number (which is provided in yourorder confirmation email) into our delivery service provider’s website here:https://www.17track.net/.

4.Receipt and signature
All deliveries must be received in person at the delivery address, and asignature must be provided.
Our delivery service provider will notify you in advance of attempting to makea delivery requiring signature.

5.Additional deliveries
If an initial delivery attempt is unsuccessful, our delivery service provider willmake at least 1 more attempt to deliver the products in your order.

6.Collection
If your products remain undelivered despite our delivery service providermaking at least 1 more attempt to deliver them, the delivery service providerwill leave a card at your address, with instructions on how you may collectyour products, including a time limit for collection.

7.Delivery problems
If you experience any problems with a delivery, please contact us using thecontact details that we publish on our website or otherwise notify to you.
If our delivery service provider is unable to deliver your products, and suchfailure is your fault, and you do not collect your products from our deliveryservice provider within the relevant time limit, we may agree to arrange forre-delivery of the products; however, we reserve the right to charge you forthe actual costs of re-delivery (even where the initial delivery was free ofcharge).
An indicative list of the situations where a failure to deliver will be your faultis set out below:
(a) you provided the wrong or missing address/phone number for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is not required, there is no easy and secure meansof leaving the products at the address for delivery and there is noperson available to accept delivery;
or(f) if in-person receipt is required, there is no person available at theaddress for delivery to accept delivery and provide a signature.